Fast. Friendly. LOCAL!

RTU strives to provide the most reliable service possible. But when things do go wrong, you can count on our support team to provide a quick response because we live and work right here in Reinbeck.

Customer support is available during normal business hours (Monday-Friday, 8:00am to 4:30pm) by stopping by our office at 414 Main Street, or by calling 319-788-7888. You’ll be assisted by one of our technicians to troubleshoot your problem over the phone or, if necessary, by coming to your home our business

After hours, call our support hotline is 319-788-4638. RTU partners with Security Coverage based in Cedar Rapids, which provides after-hours support for many Iowa companies. Their customer support team is trained to troubleshoot most issues over the phone. But if it’s something that requires immediate or on-site attention, Security Coverage will get in touch with our technicians.



Visit the RTU Frequently Asked Questions (FAQ) page for quick answers to your commonly asked questions.


Online Protection for Your Digital Life

New digital threats appear every day, but with SecureIT from RTU, you’ll get industry-leading essential protection, plus the convenience of never needing to update your software. SecureIT works silently in the background, protecting computers and mobile devices from all manner of threats.

SecureIT is just $5.95 per month in addition to your Internet charges. Call us at 319-788-7888 to sign up for SecureIT!

RTU System Status

Internet - Normal

Wireless Internet - Normal

Cable TV - Normal

Telephone - Normal

Tech Services - Normal