With the safety of our employees and customers as a high priority, Reinbeck Telecommunications Utility will be closing the office to the public until further notice. This is a precautionary measure due to the COVID-19 State of Public Health Disaster Emergency issued by the Governor.
RTU will still be holding normal business hours and will be available via phone, but in order to protect our customers and employees, we will also not be doing any installs or service calls that involve RTU entering the home, with the exception of emergency services.
Payments may be submitted through the drop box at Reinbeck City Hall (please make sure to include name, phone number, and amount on the envelope of any cash payments). We also accept credit/debit card payments over the phone.
Thank you to all our customers for your understanding and cooperation during this time. If you have any questions, you may call us during normal office hours at (319) 788-7888, or email us at firstname.lastname@example.org.
UPDATE 5/19/2020: RTU has started doing service calls and installs. All techs who are entering customer's homes will take proper precautions (gloves and mask), as well as asking customers to distance while RTU is in the home. We also ask customers to disclose if they are experiencing any COVID-19 symptoms or have been in contact with anyone who has tested positive, so we can make a determination on the safety of entering the home.